Bet On Games Privacy Policy — Your Data, Fully Protected

Bet On Games (betongames.onl) is a trusted online gaming and Sports Betting platform in Bangladesh. We believe protecting the privacy of your personal information is a fundamental responsibility. This privacy policy clearly explains what types of data we collect, why we collect it, and how we keep it secure.

It is helpful to understand a few key terms used in this policy. "Personal information" refers to any data that can directly or indirectly identify you — such as your name, mobile number, email address, date of birth, or IP address. "Processing" refers to any activity involving your data, including collection, storage, use, or deletion.

This privacy policy applies to all Bet On Games services, websites, and mobile apps. Any third-party websites linked from our platform have their own privacy policies — Bet On Games is not responsible for those.

Bet On Games collects your information in several ways. We only gather what is genuinely necessary to provide our services — nothing more.

Bet On Games uses the information we collect for specific, limited purposes only. We never use your data without your consent or for any purpose beyond what is stated here.

• To create, manage, and verify your account.
• To process deposits, withdrawals, and financial transactions.
• To fulfill KYC (Know Your Customer) requirements and prevent fraud.
• To ensure the security of your account and detect suspicious activity.
• To enhance your gaming experience and deliver personalized offers.
• To comply with legal obligations and meet regulatory requirements.
• To provide customer service and technical support.
• To improve platform performance and develop new features.
• To promote responsible gaming and identify problematic gaming patterns.

Bet On Games uses cookies on its website. Cookies are small data files stored in your browser that make your browsing experience smoother and more personalized.

We use the following types of cookies:

• Essential Cookies: These cookies are required for the website to function properly. They include login sessions, security tokens, and similar essentials.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to analyze platform usage and improve service quality.
• Security Cookies: Helps prevent fraud and cyberattacks.

You can manage or disable cookies at any time through your browser settings. However, disabling certain essential cookies may cause some website features to not function properly.

Bet On Games never sells, rents, or transfers your personal information to third parties for commercial purposes. However, in certain limited circumstances, data may be shared with specific third parties.

• Payment Processors: Payment gateway providers such as bKash, Nagad, and Rocket receive the information necessary to verify transactions. They operate under their own privacy policies.
• Game Providers: Game providers on our platform can access gameplay data, but your personal identity is never disclosed to them.
• Law Enforcement: If Bet On Games is required to disclose your information due to a court order, government directive, or legal obligation, we will do so and notify you in advance wherever possible.
• Security Partners: Limited technical data may be shared with specialized agencies handling fraud prevention and cybersecurity.

Your personal information is stored on Bet On Games' secure servers. We follow industry-best security practices, including encryption, firewalls, and regular security audits.

Retention periods vary depending on the type of data:

• Active account data: retained for as long as the account remains active.
• Financial transaction records: retained for a minimum of 5 years as required by law.
• Closed account data: retained for up to 3 years from the date of closure.
• Gaming logs and activity records: retained for up to 1 year.
• Cookie data: automatically deleted once the set expiry period ends.

To ensure security, we employ the following technical measures:

• 256-bit TLS/SSL Encryption — applied to all data transmissions.
• AES encryption — for stored sensitive data.
• Multi-factor authentication — for account login.
• Real-time intrusion detection system.
• Regular penetration testing and security audits.

As a Bet On Games user, you have several important rights over your personal data. We fully respect these rights and are committed to helping you exercise them.

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 business days. If a request cannot be fulfilled for legal reasons, we will let you know why.

Bet On Games strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect or process personal information from minors.

• Age verification is mandatory at the time of registration.
• Age verification during the KYC process is completed using a national ID card or birth certificate.
• Accounts suspected of being underage are suspended immediately.
• If any minor's data is collected inadvertently, it is deleted promptly.

If you suspect a minor is using our platform, please notify our support team immediately. We will take prompt action.

Bet On Games reserves the right to update or amend this privacy policy at any time. Changes in technology, law, or our services may require this policy to be revised accordingly.

• You will be notified by email at least 14 days before any significant changes take effect.
• The "Last Updated" date will always be clearly displayed at the top of the page.
• When significant changes occur, a notification will be shown upon logging into the platform.
• Previous versions are archived and available upon request.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend reviewing this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact our data protection team. We are committed to responding to all inquiries accurately and promptly.

• Email: [email protected]
• Live Chat: Log in to the platform and chat with us directly.
• Support Ticket: Submit a ticket directly from your account dashboard.
• Response Time: Typically within 24–48 hours.

When submitting a data protection request, please include your account ID and a detailed description of your request for faster resolution. Our support team is available in both Bengali and English.